Refund and Returns Policy
At Mafarch, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return, Refund, and Exchange Policy below.
Return Eligibility
Items may be returned within 14 days of delivery. To be eligible for a return, products must be unused, unworn, unwashed, and in their original condition. All original tags, packaging, and accessories must be included and intact. Returns will not be accepted for products that have been used, altered, damaged by the customer, or returned without their original packaging and tags.
Exchange Policy
We offer exchanges for size issues, damaged products, defective items, or incorrect products received. Exchange requests must be submitted within 14 days of delivery. All exchanges are subject to product availability. If the requested replacement item is unavailable, a refund will be offered instead.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at support@mafarch.com. Please include your order number along with clear photographs showing the issue. Once reviewed, we will arrange a replacement or provide a full refund at no additional cost to you.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request. If approved, refunds will be processed within 5–7 business days and credited back to the original payment method used for the purchase. Processing times may vary depending on your payment provider or bank.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a tracked delivery service and retaining proof of postage until your return has been successfully processed.
Order Cancellation
Orders may be cancelled within 12 hours of placement. Once an order has been processed, packed, or dispatched, cancellation requests may no longer be possible. If the order has already been shipped, you may request a return after delivery in accordance with this policy.
How to Request a Return or Exchange
To initiate a return, refund, or exchange, please contact us at support@mafarch.com and provide your order number, the reason for the return or exchange request, and photographs of the product if applicable. Our support team will review your request and provide further instructions.
Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Contact Us
If you have any questions regarding this Return and Refund Policy, please contact us at support@mafarch.com. We are committed to resolving any concerns and ensuring a smooth shopping experience with Mafarch.