Privacy Policy
At Mafarch, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, create an account, place an order, or interact with us.
Who We Are
Mafarch is the data controller responsible for your personal information collected through this website. If you have any questions regarding this Privacy Policy or how we handle your personal information, you may contact us at support@mafarch.com.
Information We Collect
We may collect personal information including your name, billing address, shipping address, email address, telephone number, and account login details where applicable. We may also collect order-related information such as products purchased, order history, delivery information, and customer service communications. Payment information is processed securely through trusted third-party payment providers, and we do not store your complete credit or debit card details. In addition, we may automatically collect technical information such as your IP address, browser type, device information, website usage data, and pages visited on our website.
How We Use Your Information
We use your personal information to process and fulfil orders, deliver products and services, manage your account, provide customer support, communicate regarding orders and enquiries, improve our website and customer experience, prevent fraud, maintain website security, comply with legal obligations, and send marketing communications where you have provided consent or where otherwise permitted by law.
Legal Basis for Processing
We process your personal information where necessary to fulfil a contract with you, such as processing your orders and providing customer support. We may also process your information to comply with legal obligations, including tax and accounting requirements. Additionally, we may process your information where it is in our legitimate interests to improve our services, prevent fraud, maintain security, and operate our business efficiently. Where required by law, we will rely on your consent for specific activities such as certain marketing communications and non-essential cookies.
Sharing Your Information
We do not sell, trade, or rent your personal information. We may share your information with trusted third parties including payment service providers, delivery and logistics partners, website hosting providers, marketing and analytics service providers, professional advisers, and government authorities where required by law. All third parties are required to protect your information and use it only for the services they provide.
International Data Transfers
Some of our service providers may process information outside the United Kingdom. Where international transfers occur, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, remember your preferences, keep products in your shopping cart, and support advertising and marketing activities. You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL encryption, secure payment processing, restricted access to personal information, and regular security monitoring. While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Your Rights
Depending on your location and applicable law, you may have the right to access the personal information we hold about you, correct inaccurate information, request deletion of your information, restrict processing of your information, object to certain processing activities, request transfer of your information to another provider, and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at support@mafarch.com.
Marketing Communications
You may opt out of receiving marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly at support@mafarch.com. Opting out of marketing communications will not affect transactional communications relating to your orders.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before providing any personal information.
Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can attempt to resolve the issue. If you are not satisfied with our response, you may have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner’s Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any updates will be posted on this page together with the revised update date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us at support@mafarch.com.